innogy SE

Journey/Product Owner (m/f) - Berlin

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Active since 11-10-2017 Job category IT - Software Development
Location Berlin Level Professional
Educational level Bachelor / Graduate Employment type Fixed term contract
Hours 40 Salary 60-70k
Journey/ Product Owner (m/f)

Wake up your #PIONIERGEIST and give your career the ultimate kick - apply now!


For our CX Factory in Berlin, we are looking for an engaged Journey / Product Owner (m/f) (full-time, temporary) at the earliest date possible.

As an active member of our team, you help us to improve the customer experience in a digital way. You will get the chance to contribute to the B2C strategy initiative and play a central role in the design of optimized customer journeys and the establishment of a highly customer-oriented company. Through networking and close collaboration with colleagues, you share insights and best-practice B2C expertise within innogy SE. In addition, you will experience a new mindset in terms of customer orientation as well as digital, analytical and agile way of working.

Your tasks:
  • Ownership and thought leadership on how the customer experience for a given journey should feel like
  • Tracking of impact and progress of customer journey redesign
  • Deep insight into customer satisfaction survey
  • Manage and prioritize requirements for journeys/ products
  • Develop both customer-facing and backend requirements
  • Closely work with agile coach, software architects and colleagues from the UX garage, UX expert and Opcos

Your profile:
  • BA/BS Degree or equivalent in relevant majors
  • Ideally familiarity with innogy B2C environment and customer journeys
  • Previous experience as a product owner OR with customer journeys
  • Business mindset and ability to create and deliver a multichannel product vision
  • Distinct customer focus and quality mindset
  • Strong negotiation and leadership skills
  • Strong analytical and quantitative skills
  • Enjoys complex problem solving and ability to push the innovation on solutions
  • Fluent in English

innogy offers more than just salary:
innogy SE is colorful, flexible, energetic and full of creative ideas. And we are implementing them in many European countries on a daily basis. Together with our 40,000 employees in the fields of renewable energies, grid and retail, we are creating a sustainable energy system that makes the world worth living for future generations. We offer existing and potential customers innovative and sustainable products and services that enable them to use energy more efficiently. As a Journey / Product Owner (m/f) you get the freedom you need for your personal development. We also offer:
  • a diverse and modern environment in which team members can work flexibly and independently
  • you to experience the work-life balance you have always wanted. Among others with advisory services and childcare facilities that make life easier.

You can find our other benefits here.

Please also note the following:
Contract Type: Temporary
Employment Type: Full time
Company: innogy SE, Essen
Right to return: Employment is only possible under the conditions of the digital lab. Should you return to your previous position, the former conditions apply.

Contact information:
For further information, please contact Sebastian Hopp, phone +49 172 2313456. Or are you already convinced that this should be the next step in your career? Click on the Apply-Button, register now and apply online for the job as a Journey / Product Owner (m/f). Applications for severely handicapped persons are expressly desired.
More information
This listing is a full-time job

Job category IT - Software Development
Industry / Industries Energy / utilities
Region Berlin
Keywords Vacancy, fulltime, Berlin, customer experience, customer journey.

Contact information

Name Sebastian Hopp
Phone +49 172 2313456

Location

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